Digital Support/QA Engineer
G2iHowdy! thunder::tech is an integrated marketing agency headquartered in Cleveland, Ohio. Weβre searching for a full-time Digital Support Technician 1 to join our team.
As a Digital Support Technician, you will play a crucial role many areas of the development department. Whether itβs maintaining our IT infrastructure or working closely with the Digital Support team to complete client-facing support tickets youβll always be learning new things in fun and fast-paced environment.
Specific Responsibilities:
Assist in the administration, configuration, and maintenance of servers, networks, cloud infrastructure, and other IT infrastructure components.
Monitor system performance and troubleshoot issues to ensure optimal functionality. Implement and maintain security measures to protect the agency's digital assets and client data.
Stay updated on industry best practices and proactively address potential security vulnerabilities.
Work closely with the Development and Client Services teams to ensure seamless integration of systems and applications. Provide technical support to internal stakeholders and address their IT-related queries.
Participate in the development and implementation of automation scripts to streamline routine tasks and enhance operational efficiency.
Create and maintain documentation for IT processes, configurations, and troubleshooting procedures.
Work in conjunction with various departments for the support and maintenance of client websites Develop new features for existing applications and dynamic websites
Analyze and troubleshoot active websites and applications across a wide array of programming languages Provide updates on the status of requests for both clients and management
Stay up to date on current technological developments for potential use in the workplace
Conduct Quality Assurance tests and create reports
Primary Qualifications:
5+ years of professional development experience
Strong PHP experience, especially with Wordpress
Strong JavaScript experience
General knowledge of and interest in working with DevOps, SysOps and QA as well as development.
Secondary Qualifications:
Broad CMS experience. In order of importance: Kentico, Wordpress, Magento, Sitecore, Sitefinity
Experience with C#
MS SQL Server Studio