Category Op3
Experience Substantial experience - 48 months
Tech Skills β Minimum 24 months of team management skills (> 10 people) and 6 months of process management skill.
β Basic experience of software testing or bugs handling.
β Proficient working knowledge of MS Office or Google suite.
β Advanced experience with JIRA or any other ticketing tool.
β Sound experience of JQL or SQL.
β Proficient knowledge of advanced excel techniques.
β - Proficient in data analysis and root cause identification methodologies (e.g., fish-bone diagram analysis, RCA, 5-whys etc.
β - Sound knowledge of Operational metrics like shrinkage, utilization.
β - Prior experience handling global stakeholders and driving projects/meetings.
Issue Handling Skills β Lead multiple operations teams, with responsibilities covering:
β Manage governance
β Mentoring and guidance
β Have regular 1:1s
β Poor performance handling
β Manage the stakeholder relationships with various program leads, product and engineering teams as required
β Develop subject matter expertise in the process.
β Proactively identify and implement process excellence and tool improvement initiatives
β Be able to achieve high program health by taking charge of the responsibilities end to end real time
β Work allocation
β Meet/exceed the defined targets for the team (productivity, quality, SLA, efficiency and utilization)
β Ensure process adherence
β Manage attendance and availability
β Process gap analysis and improvements
β Engagement and motivation
General Skills β High attention to detail
β Excellent logical reasoning ability and bias for action.
β Ability to identify and report high impact issues with minimal loss of time.
β High ability to reason and comprehend unclear issues.
β High ability to read a complex, Multipage Standard Operating procedure manual.
β High ability to write concise and accurate English.
β High ability to read and understand English.
β Basic understanding of quality and quality control.
β High ability to perform repetitive tasks over a long period at a high level of accuracy and quality.
β Ability to memorize Engineering terminologies and project-related details.
β Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.