DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Responsibilities5 to 8 years of relevant experience
•Must be hands-on in developing automation testing using Java, Selenium web driver and cucumber framework.
•Should have expertise on any Oracle Applications.
•Experience in Test Driven and Behavior Driven Automation Framework Development.
•Hands-on experience in framework creation/improvement for automation testing.
•Creating Test plan, test cases for the testing of the feature.
•Familiar in working with Linux and Windows Operating Systems.
•Should be have demonstrated knowledge in CI/CD (Gitlab, Jenkins) and RDBMS, SQL queries.
•Good experience in Azure / JIRA / ALM - Test Management Tools
•Developing a Web Based Application Test Plan, Test Strategy, Test Scenarios, Test Cases, and Traceability Matrix.
•Ability to work with the functional team to coordinate all testing efforts.
•Adopt innovative technologies and best practices to solve complicated challenges.
•Ability to learn new technologies, improve skills and develop yourself.