Portfolio test manager

• Permanent role
• Sydney based
• Be part of a world class team!

How will I help?

This senior Technology leadership role at Westpac focuses on quality controls, automation, governance, and leading Quality Assurance teams within the Customer Engagement business. Key responsibilities include proactive communication, excellent test management across various streams, and working with multiple scrum teams and traditional waterfall projects.

This role is focused on the development of new capabilities in Quality Assurance that will modernise Customer Engagement and affect a strategic shift to modular banking across Westpac and St George brands. A key accountability of the role is to attract, recruit & retain top-tier technical talent.

The role reports into a broader Chief Engineer role that leads developing and implementing engineering & DevOps strategies and technical standards that align with Westpac & Customer Engagement goals, collaborates with senior technical leadership to define technical roadmaps and contributes to long-term strategic planning. 

Main role and responsibilities are:  

• Leadership: Provide strong technical leadership to a team of automation engineers providing guidance on automation best practice and promoting a collaborative and engaging work environment. Enable mentorship & career development guidance to a highly technical workforce. 
• Quality Assurance Strategy: Develop and execute a comprehensive Quality Assurance strategy for the Customer Engagement technology portfolio aligned with Westpac's technology standards & goals, ensuring maximum test coverage and efficiency in the software development life cycle.
• Framework Development: Lead the design, implementation and/ or maintenance of scalable and robust test automation frameworks that align with industry best practice and accommodate a diverse application architecture
• Tool Selection and Integration: Evaluate, select, and integrate appropriate testing tools and technologies to enhance the automation process, ensuring compatibility with existing Customer Engagement systems and applications.
• Technical Excellence: Maintain a high standard of technical excellence within the team through embedding Quality Assurance standards and processes. Foster a culture of continuous improvement, experimentation & growth. 
• Execution and Monitoring: Manage the execution of automated test suites, monitor test results, and collaborate with teams to troubleshoot and resolve issues promptly.
• Reporting and Analysis: Establish mechanisms for generating and analysing test automation reports, providing insights into software quality and driving data-informed decisions for improvement.
• Collaboration: Foster collaboration with cross-functional teams, including developers and quality assurance resources, to integrate automated testing seamlessly into the software development process.
• Talent Acquisition: Attract, recruit & retain top-tier technical talent with a strong emphasis on building a onshore permanent workforce. Lead efforts to build a diverse, high performing team.
• Partnerships: Manage relationships with vendors and third-party service providers ensuring effective delivery and adherence to SLAs. Lead in contract negotiation & vendor performance management. Ensure cost optimisation by continuously seeking cost-savings opportunities and efficiency improvements in vendor relationships
• Technical Delivery: Work closely in collaboration with delivery management, Technology Domain Owners & senior business stakeholders from ideation phase to overseeing agile technical project planning, execution and delivery and ensuring adherence to timelines, quality standards and budgets. 

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

• Proven experience in technical leadership roles, with track record of successfully building strong Quality Assurance teams and embedding processes, tools and Quality Assurance ways of working
• Strong technical background with expertise in relevant test automation languages, tools and technologies
• Solid understanding of project methodologies and tools
• Experience in recruiting, building and mentoring high performing technology teams
• Ability to make strategic decisions that align with business objectives. 

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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