QA Analyst

Ninth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.

Remote – Full Time Monday through Friday 8am to 5pm EST

This position is open to candidates living in Michigan ONLY

Join Our Team as a QA Software Analyst at Ninth Brain!

Are you ready to play a vital role in ensuring the quality and reliability of innovative software solutions? Ninth Brain is seeking a detail-oriented QA Software Analyst who is more than just a tester—they are a quality champion dedicated to enhancing our platform and delivering an exceptional user experience.

As a QA Software Analyst, you will:

Ensure Software Excellence – Identify, document, and track bugs while ensuring our platform meets the highest quality standards.
Collaborate with Developers – Work closely with our development team to understand features, troubleshoot issues, and improve product performance.
Conduct Thorough Testing – Execute manual and automated test cases across various environments to validate functionality, usability, and security.
Drive Continuous Improvement – Provide valuable feedback to refine processes, enhance efficiency, and ensure seamless user experiences.
Maintain Ninth Brain’s Standard – Uphold our commitment to delivering a reliable, user-friendly, and innovative platform.

If you have a passion for quality assurance, an eye for detail, and a commitment to delivering outstanding software solutions, we’d love to have you on board! Join us and be a key part of a company that values precision, collaboration, and continuous improvement.

Primary Responsibilities:

• Quality Assurance & Testing: Develop and execute comprehensive test plans, test cases, and test scripts to identify defects and ensure that our software meets all quality standards.
• Collaboration: Work closely with Project Managers, Developers, and Designers to understand project requirements, provide feedback, and ensure smooth integration of new features.
• Problem Solving: Identify, document, track software defects, and work with the defect, and work with the development team to troubleshoot and resolve issues promptly.
• Process Improvement: Continuously improve QA processes by incorporating industry's best practices and emerging trends in software testing.
• Reporting: Provide detailed and clear reports on testing outcomes, including bug severity and potential impact, to facilitate informed decision-making.
• Client Focus: Ensure that the final product aligns with client expectations and enhances overall user experience.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)  
• 4+ year of experience in software testing or quality assurance
• 2+ years of experience working remotely
• Strong knowledge or QA methodologies and testing types
• Experience gathering requirements from stakeholders to define clear testing objectives
• Proficiency in debugging techniques to troubleshooting issues effectively 
• Familiarity with Agile methodologies 
• Experience with testing in the .NET framework
• Understanding of DevOps practices and their role in the software development lifecycle
• Detail-oriented with a passion for improving product quality
• Strong problem-solving skills and a collaborative mindset
• Excellent analytical and communication skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Self-motivated, results-driven, and able to perform well under pressure

• Certified Software Tester or Quality Engineer Certificate
• Proficiency with Jira Platform
• Experience in the EMS Industry
• Experience with API testing tool (e.g. Postman, Hoppscotch)
• Hands-on experience with test automation tool (e.g. Playwright)

Does this sounds like you?  Apply today!

What you'll get...

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) retirement plan with company matching
• Parental Leave
• Disability Insurance
• Group and Voluntary Life Insurance
• A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
• Monthly stipend to offset phone and internet services for working remotely
• Monday to Friday schedule except when traveling for tradeshows
• Work from the comfort of your home office
• Stay connected with the team via phone, Zoom chat, and scheduled meetings
• Fun in-person company quarterly outings

Ninth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.