If you have used a card or phone to purchase at a store or vending machine, you may have interacted with a Castles Technology card reader. Our Company has provided innovative, secure payment acceptance solutions in over 50 countries over the past thirty years.
Castles Technology International is a North American regional sales and operations subsidiary based in Kennesaw, GA. We focus on growing our clients’ businesses in the United States, Canada, and Mexico.
To deliver innovation and build trust with our clients, we must continually provide the oversight and leadership needed to keep our promises and inspire confidence.
The Senior QA Analyst – Payment Applications will be responsible for developing, executing, and managing test cases to ensure the quality and compliance of Castles' payment applications. This role will work closely with the development, field engineering, and support teams to enhance the testing process, reduce time-to-market, and improve product quality. The ideal candidate has experience with payment solutions, regression testing, and user acceptance testing (UAT), along with strong analytical and communication skills to drive efficient issue resolution.
Key Responsibilities
- Develop and execute test plans and scripts for regression testing and newly released attended and unattended (Class B) payment applications.
- Maintain and update a test matrix to account for various enabled/disabled configuration options affecting functional and cosmetic features.
- Create detailed and well-documented JIRA tickets to facilitate efficient issue reproduction and resolution by development teams.
- Prioritize reported issues based on severity (cosmetic, functional, or liability-related) to optimize resolution time and product readiness.
- Collaborate with development teams to refine the testing process and improve application quality through iterative testing cycles.
- Assist in updating and enhancing payment application user guides and documentation.
- Support Field Engineering (FAE) and Development Support teams by conducting root cause analysis for reported payment application issues.
- Conduct User Acceptance Testing (UAT) and compatibility testing with third-party applications that interact with Castles payment solutions.
Qualifications & Experience
Required:
- 10+ years of experience in software quality assurance within the North American payment industry, preferably with payment terminal manufacturers, ISOs, or ISVs.
- Strong understanding of attended and unattended payment solutions, as well as Card Present vs. Card Not Present transactions.
- Excellent analytical and communication skills (both verbal and written) to streamline issue resolution.
- Experience with Terminal Management Systems (TMS) and Software Development Kits (SDKs).
- Understanding of PCI and EMV certification processes and regulations related to payment terminals.
- Proficiency in JIRA, SharePoint, Microsoft Word, Excel, and PowerPoint.
- Strong ability to work independently and manage multiple priorities effectively.
Preferred:
- Experience with automated testing solutions in the payment industry.
- Familiarity with PCI MPOC (or CPOC) standards.
- Experience with Mobile Device Management (MDM) solutions.
- White-box and black-box testing experience.
- Proficiency in Smartsheet.
- Mandarin language skills are a plus, as Castles’ headquarters and manufacturing are based in Taiwan.
Additional Information
- Preferred Location: This role is based in Kennesaw, GA, with a hybrid schedule (3 days in office, 2 days remote).
- Remote work: Consideration will be given to candidates with exceptional qualifications.
- Mental/Physical Requirements: The work will require the incumbent to sit and stand at a desk, communicate in person and by video conference, and frequently operate standard office equipment, such as telephones and computers.
Why Work at Castles:
- Benefits: The company pays the full premium cost for employee medical, dental and vision premiums.
- Training and Development internally and externally provided for continual employee development.
- Opportunity to learn the exciting, high-growth Fintech industry.
- 401(k) Plan with company match.
- Work life balance: Generous PTO and 11 paid holidays annually.
Castles Technology International is an EEO Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Castles Technology International will also consider employing qualified applicants with criminal histories consistent with EEOC guidelines and local law.