Home Lending Vice President, Product Automation Test Manager

JP Morgan Chase is on a mission to deliver a customer-obsessed experience by improving speed to market and providing first class customer interactions. All across the organization we are committed to transforming the way we work and how we deliver value against our business objectives. 

To achieve that mission, we have launched customer product teams that enable us to continuously design, deliver and validate new functionality and foster an environment where we can quickly improve the customer experience.

Successful transformation at this scale requires hiring and selecting diverse and talented people who are equipped with the right end-to-end knowledge, skills, and passion about customers and excitement about being at the forefront of change and innovation.  

We are actively looking for the best talent to join us on our journey! The Home Lending Transformation team is the right fit for YOU if you are:

• Someone who puts the customer at the center of everything you do
• Passionate about being on a team of people motivated to bringing ideas to life
• Someone who is a successful problem-solver, able to manage through ambiguity and partner to achieve great outcomes
• Excited to work in a dynamic, agile, and collaborative environment

The Product Automation Test Manager is a critical leadership position, responsible for partnering with Product Owners and Technologists to develop, deliver and support Home Lending Products’ automation strategic priorities and the tactical automation build/execution of end-to-end testing across a diverse application suite, ensuring the right end-to-end Quality vision is in place. 

The Product Automation Manager is charged with providing thought leadership and executing on quality tooling and practices.  Responsible for defining a robust end-to-end automation framework across each Product Team, this leader will manage a team of automation analysts to successfully develop and execute against the automation strategies necessary to maximize customer experience and minimize time-to-market. 

Job Responsibilities

Business Outcomes

• Successfully partners with Product Owners to prioritize quality and oversees the translation of priorities to a unified Automation Roadmap 
• Strong Quality acumen, understands the signals and drivers of poor quality and understands the tactics, techniques, and practices needed to address the effects of poor product quality 
• Familiarity with quality practices applied across product operating models and proven ability to deliver innovation, with a strong emphasis on cloud technologies (AWS)
• Actively identifies ways to support quality practices around applying behavior driven development (BDD) and test driven development (TDD) into all phases of product delivery
• Actively questions and proposes ways to enhance processes across the business through Quality Practices (including operational processes)
• Define strategy to develop and deliver end-to-end automation across Product teams to support business operations, strategic objectives and improved customer experience
• Development of Automation scripting and queries using various Tools (QTP, UFT, Selenium, etc.) 
• Act as a key contributor in the continued automation development and Frameworks Maintenance
• Communicate effectively (verbal and written) on both a technical and business level
• Ensure input and outcomes of quality roadmaps are measured against expected outcomes and that roadmaps are adjusted to achieve maximum impact
• Ability to quickly comprehend project goals/requirements, identify holes/omissions and testing challenges/impediments
• Identifies opportunity for automation synergies between product teams and shares insights

Leadership

• Proven Manager of Mangers (on and off shore), capable of overseeing large diverse teams and leading to successful outcomes
• Dedicated coach and mentor who continually invests in team’s skills while promoting mobility and exporting top talent within the broader ecosystem.
• Actively engages with external communities to attract new talent and promote our employer brand
• Liaise with onshore/offshore managers on all progress and issues related to automation testing

Required Qualifications, Skills and Capabilities

• Deep subject matter expertise on Agile, Testing Practices, and Test Automation, with strong business and technical acumen (Experience in financial services, retail, digital or consulting)
• Bachelor’s degree in computer science or related area
• Proven experience working with the following:
  • Functional testing automation tools and technologies Selenium/Unified Functional Testing/Soap UI/Cucumber) and Test Framework
  • Hands-on experience with public cloud platforms (AWS)
  • Scripting Language (Java/Visual Basic/Python/Groovy/Ruby)
  • Web testing methods and writing SQL queries (SQL Server 2012 and higher)
  • Source/Configuration Management Tools (GIT/ BitBucket)
  • CI/CD (Continuous Integration and Continuous Delivery) Tools (Jules/Jenkins) and Build Management Tools (Maven)
• Strong presence and speaking skills, with the ability to influence and motivate; Comfortable presenting recommendations to senior management and capable of influencing multiple stakeholders
• Well-developed organizational and time management skills – Able to quickly and effectively respond to rapidly changing business needs and urgent requests.
• Critical thinker who can evaluate and improve skill level of a team
• Strong grasp of new technologies, competitive landscapes, marketplace, and regulatory environment
• Strong quantitative and qualitative analytical capabilities