IT QA Analyst, Policy

Who are we? 

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. 

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business.   We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work.  We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history. 

Job Opportunity: 

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for an experienced IT Quality Assurance Analyst to join our Boston based Information Technology Team. BHSI provides commercial property, casualty, healthcare professional liability, surety, executive, and professional lines insurance to global customers. We are creating and supporting multiple complex applications within BHSI and are seeking candidates with Enterprise Application IT experience. An ideal candidate will have hands on experience testing on the Duck Creek platform and have a strong background in commercial P&C insurance underwriting or claims IT experience. Candidate should be very interested in solving hard problems and providing testing solutions, enjoy a multi-cultural environment, and bring creative energy to their work.

The IT QA Analyst is accountable for engaging business users and IT team members throughout the lifecycle of projects and supporting releases to production. In this role you will actively engage and work with onsite & offshore based consulting partners in executing our Quality Assurance activities.

Duties & Responsibilities:

• Play a hands-on role in system integration & regression testing for key initiatives (test planning, design, execution, defect management and reporting).
• Participate in the overall test planning and execution for any given release or project.
• In-depth analysis of requirements and user stories, devising detailed test scenarios for effective execution.
• Engage with business analyst teams to understand new requirements and collaborate with developer teams to actively troubleshoot bugs.
• Collaborate with peers and management to develop process standards and/or enhancements to prevent re-occurrence of defects/bugs.
• Engage directly with business users during User Acceptance Testing to facilitate validation and troubleshoot user feedback.
• Work closely with both onsite analysts and offshore testing partners for the purpose of developing and executing test cases.

 Qualifications, Skills and Experience:

• Hands on style with strong problem-solving abilities and a keen attention to detail. Strong conceptual thinking skills, creativity, and flexibility.
• Experience in QA roles supporting complex systems development or packaged software implementation efforts.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts and vendor resources.
• Candidate for this role must have a strong understanding of E2E software development process, system development lifecycle including E2E testing. 
• Highly organized and able to prioritize and track multiple deliverables.
• Experience working in Agile or waterfall projects.
• Team collaboration: within QA, the IT team as a whole, and internal business stakeholders.
• Knowledge of defect management tools such as Jira, DevOps, Quality Center, or any other defect tool.
• 2 - 4 years’ experience in similar field.

Preferred Qualifications:

• Knowledge in creating and maintaining an automated test suite including UI, API is a plus.
• Some business background in Commercial P&C Insurance Underwriting or Claims functions is an advantage.
• Prior experience with the Duck Creek Platform or equivalent P&C system is an advantage.
• ISO expertise is a plus.

BHSI Offers:
 • A competitive package and exciting growth opportunities for career-oriented teammates
 • A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders
 • A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization

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