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Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you.
Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.
The Production QA Analyst is responsible for various administrative duties surrounding project tasks. Among other things, these duties include gathering necessary resources to assist Project and Production Managers to ensure our projects are set up accordingly, meet quality standards and are completed on time.
Responsibilities:
• Gallery template administration
• Coupon administration
• Serving as a point of contact for team members on production template needs
• Coordinate template print tests and vendor communications
• Assist Project Manager with administrative tasks and process development
• Print test management and data collection
• Assist Production Manager with administrative tasks and process development
• Assist Production Manager with QA tasks on template and trigger communications
• Management of all project organization and setup including dealer group setup, building lists and queries, etc.
• Write and provide test plans for tasks entering production
• Plan, execute, and oversee inspection and testing of outgoing product to confirm quality conformance to specifications and quality deliverables
• Assist operations and local quality function in tracking, documenting, and reporting quality levels
• Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
• Submitting project deliverables
• Communicating with account teams and stakeholders to keep project aligned with goals
• Making effective decisions when presented with multiple options for how to progress with setup and data of a template
• Schedule meetings and keep minutes
• Call Center onboarding
• Handling customer service issues as needed / participation in call center meetings 2x per week or as needed
• Assistance in SEO as needed
• All other duties as assigned
Required Skills and Experience:
• Associate or bachelor’s degree OR at least 1–2-year work experience as a Project Administrator, Project Coordinator, Marketing Sales/Service Representative, or similar role
• Hands on experience with technical documentation and schedules
• Working knowledge of Microsoft Office
• Excellent communication, planning, time-management, and follow-through skills
• Strong critical thinking and problem-solving skills
• Team spirit
• Attention to detail
• Quality Assurance experience is a plus
Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.
At Affinitiv, we celebrate diversity, equality, and an inclusive environment.
Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.
