QA Analyst II

Tower Hill Insurance Group has an exciting opportunity for talented QA Analysts who enjoy intellectual challenges and are seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.      

The Quality Assurance (QA) Analyst II is responsible for executing and supporting the testing phase of the software development lifecycle. This role ensures that new and/or modified software meets documented requirements, functions as intended, and aligns with end-user expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Understand business requirements and technical documentation to create comprehensive test plans, cases, and traceability matrices.
• Design detailed positive and negative test scenarios to verify and validate software functionality and identify potential risks.
• Execute test cases, validate results, and document findings, including defects and inconsistencies, with accuracy and clarity.
• Collaborate with project leads to develop test strategies and estimate testing efforts.
• Interact effectively with cross-functional teams, including Project Managers, Business Analysts, Developers, and Business Users, to resolve issues and enhance software quality.
• Collaborate with Product Owners during the User Acceptance Testing (UAT) phase.
• Provide clear, timely communication regarding software issues, concerns, or updates to technical teams and stakeholders.
• Support post-implementation troubleshooting to isolate and resolve potential problems.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION 

High School Diploma or GED required. Bachelor’s Degree in Cybersecurity, Computer Science, or related field preferred.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include three (3) years of relevant experience.

EXPERIENCE 

Minimum of three (3) to five (5) years of relevant work experience, including software testing and Agile Methodologies required.

CERTIFICATIONS

Property and casualty insurance industry designations preferred (i.e. Associate in Claims [AIC], Chartered Property Casualty Underwriter [CPCU], etc.)

LICENSES

Valid Driver’s License required.

BENEFITS

• Medical
• Dental
• Vision
• Life & Accidental Death and Dismemberment (AD&D), and Disability Insurance
• 401 (k)
• Health Savings Account
• Accident and Cancer insurance plan

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit:   Total Compensation - Tower Hill Insurance (thig.com) 

*Tower Hill Insurance currently operates in these states CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, SC, TN, TX, UT, VA, WV. 

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com or call (561) 812-6247 and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.