QA Analyst - IVR

Company Description

We are a cutting edge consulting firm dedicated to help customers effectively execute, manage and support their Product Lifecycle Management, Engineering Services and Enterprise Application Programs in a wide spectrum of domains. Our clientele includes IT majors,Engineering companies in the Aerospace and Automotive sectors, Hi-Tech leaders and Retail/CPG majors.

VUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.
We provide advice and consulting services at strategic, policy and operational levels, concentrating on three key areas:

Improving business performance
Making development and construction more sustainable
Assessing market potential and key trends
Our multidisciplinary team is skilled in change management, process improvement, procurement, sustainability, economics, market analysis and research.

Job Description

Must Have Skill: 

*IVR Domain Experience,

* Manual Testing, 

* ALM 11, 

* Performance and Load Testing with Hammer Too

*3-5 years progressive experience and responsibilities in the area of Avaya IVR Call Center Technologies QA process 

IVR Domain 

* Experience with Testing of DTMF and Speech Recognition Application and Call Flows

* Experience in testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal.

* Experience with Testing of Genesys CTI Call Routing

* Experience and Knowledge of Voice Portal Managemnt Systems (VPMS) Configurations.

* Knowledge of Skill Based Routings, Exit Points and Vector/VDNs

* Working knowledge of IVR Testing with Agent Desktop Applications.

Additional Information

If available please contact me for more details at 856-842-1988 ext-123