Domain SME, Policy Servicing & Compensation for Agency
β’UAT Coordination: Collaborate closely with the existing testing team, providing guidance and motivation to execute UAT cases efficiently. Take ownership of UAT processes, ensuring alignment with project objectives, and offer support as needed. β’Insurance Domain Knowledge: Deep understanding of core insurance workflows, including familiarity with applications like eBao, Agency Sales, DMS, SFDC, Quote management, letter generation, batch processing, and day-end activities. β’Daily Tracking and Reporting: Track and report daily testing metrics, including test case counts and productivity. Proactively resolve challenges to maintain testing momentum and keep stakeholders informed of UAT progress and outcomes. β’Risk and Issue Management: Identify potential risks and dependencies, taking pre-emptive actions to address issues that could impact project timelines. Advocate for testing team readiness in risk assessments, ensuring project expectations are met. β’Test Strategy and Execution: Design and implement comprehensive end-to-end (E2E) test scenarios, ensuring thorough coverage of business flow requirements for both new and migrated customer journeys. Identify and coordinate test data needs across multiple integrated applications to support seamless testing execution β’Stakeholder Communication and Sign-Off: Act as a point of contact with business users, sharing test evidence and managing the sign-off process for completed testing. Communicate UAT results clearly, ensuring transparency and reliability with stakeholders at all levels. β’Continuous Improvement: Continuously monitor UAT processes and introduce improvements to enhance efficiency and accuracy. Maintain a solution-focused approach, promoting a growth mindset within the testing team.